Refund and delivery policy
Delivery
Career Scan sells digital credits; nothing is shipped. Credits are added to your account automatically as soon as Dodo Payments confirms your payment, usually within seconds. You can see them in your profile under "Your credits".
If your money was taken but the credits haven't appeared within 30 minutes, email us at weki9631@gmail.com with your account email and the payment reference from the Dodo Payments receipt. We will add the credits or refund you.
Refunds
- Unused packs: you can ask for a full refund within 7 days of buying, as long as none of that pack's credits have been used.
- Charged twice, or charged without receiving credits: we refund the extra payment in full.
- A step fails because of us: if an analysis, interview or preparation step fails because of a problem on our side, its credits go back to your balance automatically.
- Credits that have already been used to complete a step are not refundable.
How to ask
Email weki9631@gmail.com from your account email with the payment reference. We reply within 2 working days. Approved refunds go back to the original payment method through Dodo Payments, usually within 5–7 working days, depending on your bank.
Cancellation
There are no subscriptions, so there is nothing to cancel. You pay only when you buy a pack.
Contact
Career Scan. Email weki9631@gmail.com.